Quality

QUALITY POLICY

*LUBRIZOL FRANCE OPERATIONS

In order to improve customer satisfaction, Lubrizol adapts its products and services to the customer’s expectations.

To reach this goal, management of Lubrizol France and Supply Chain LZA EMEAI** are committed to:

FOCUS ON THE CUSTOMER IN ORDER TO:

• Identify his expectations
• Consistently supply products and services according to agreed specifications
• Provide appropriate technical assistance
• Adapt the organization when necessary to fit the customer’s demand
• Measure and improve his satisfaction

SELECT, MONITOR PERFORMANCE AND PERIODICALLY EVALUATE THE SUPPLIERS IN ORDER TO:

• Warrant appropriate availability of products and services
• Assure that suppliers are able to satisfy Lubrizol’s expectations

IMPROVE STAFF COMPETENCIES IN ORDER TO:

• Ensure the efficiency of the processes of the company
• Adapt staff’ skills to the evolution of the company

INVEST IN EQUIPMENTS AND TOOLS IN ORDER TO:

• Control product uniformity
• Improve reliability and availability of equipments and infrastructures
• Optimize information systems and organizational knowledge

MAINTAIN AND IMPROVE A QUALITY MANAGEMENT SYSTEM:

• In line with Lubrizol Corporation Management System (ORMS***)
• Appropriate, adequate and effective
• Certified against the standard ISO 9001 V 2015

DETERMINE AND ADDRESS THE RISKS AND OPPORTUNITIES IN ORDER TO:

• Assure intended results can be achieved

This policy is conducted in compliance with legal and ethical rules.

On a yearly basis, Lubrizol management reviews this policy, defines quality goals and pays attention to the continual improvement of the quality management system.

 * Lubrizol France Operations : includes Lubrizol France activities and those conducted by Supply Chain, Procurement, Master data, Information Systems on behalf of Lubrizol France.

** Europe, Middle East, Africa, India

*** Operations Reliability Management System

Index 11 – February 27^th, 2017